Technical Writing Best Practices for Engineers

Chapter 1 · Practice 4 of 4

Pick one type of documentation per page, using Diátaxis

From Know your audience and purpose

Why it matters

The Diátaxis framework identifies four distinct needs and four forms of documentation, and argues that documentation should be organised around them:

TypeOrientationAnswersForm
TutorialLearning"Can you teach me to...?"A lesson
How-to guideGoals"How do I...?"A series of steps
ReferenceInformation"What is...?"Dry description
ExplanationUnderstanding"Why...?"Discursive explanation

Most confusing docs mix these: a tutorial interrupted by a full parameter reference, or a how-to guide that wanders into history and design rationale. Decide which one a page is, then move the rest to pages of the right type and link them.

Do

  • Label each page as tutorial, how-to, reference or explanation
  • Link out instead of mixing types

Avoid

  • One giant page that tries to teach, instruct, list and justify at once