Speaking and being heard

Stage 4 · Lesson 4 of 7

Teams where it is safe to speak

Meetings, stand-ups and online calls

Amy Edmondson, a Harvard professor, calls it psychological safety: a shared belief in a team that you will not be punished or embarrassed for asking questions, admitting mistakes or raising concerns. Google's Project Aristotle research on its own teams found it was the most important factor in team effectiveness.

Some teams have it and some do not, and newcomers often cannot tell at first. Test it gently: ask a small question, admit a small mistake, and watch the reaction. If your team punishes people for speaking up, that is a team problem, not a personal failing.

Common trapassuming all teams are unsafe because one was, or all are safe and being careless in one that is not.

A question to check yourself come when you add the roadmap to your account. Add it

Resources for this stage

Start with

Practise

Keep handy

  • Record a short video update when a meeting slot is not enough or time zones clash

  • Questions to raise with your manager when meetings are hard to speak up in

Struggling right now? If you are in danger or thinking about harming yourself, contact local emergency services or a crisis line: Find a helpline (any country), Umang (Pakistan), Tele-MANAS, 14416 (India).

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